FAQs

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Where are you based?

We are home-based in Cape Town ZA, Southern Suburbs.

Where In South Africa Do You Ship?

We ship countrywide via the courier guy, shipping is tracked and we are notified when your order arrives, who signed for it and what time, same if they could not deliver- we are notified and we do a follow up with the shipping company on your behalf to resolve.

Do you ship internationally? Yes, please send an email with your order details as international orders will be processed offline. Please check under Stockists for the up to date list.

What is a flat rate? It is a set amount that is included in your total order to cover shipping costs.

Can I use a different delivery method to yours? Yes, to use alternative delivery of your own please get in touch via email/whatsapp. You may also pick up your order if you are in the southern suburbs of Cape Town as that’s where we are based, please select Local pick up to forego courier charges on your order. We will be intouch within 48hrs with the pickup address.

Order processing takes 5-7 business days and thereafter an additional 3 days for shipping, please be prepared to order well ahead of time or rather collect if your order is a birthday gift 🙂

Do you customize? Yes, at an additional cost we customize your doll’s hair, accessories and clothing. If you send us an image of the outfit you want, we will advise the best execution. Further to that a custom order will require 2 weeks for completion with progress updates after the first week and is non-exchangeable.

Are Dolls Available In Any Stores?

Yes, you can find all up to date information under SHOP- STOCKISTS

Do You Wholesale?

Yes, wholesale as the selling of our dolls in bulk to other retailers. Please get in touch via email imibongokamakhulu@gmail.com, This does NOT include doll design or manufacturing for other businesses,

Other Services?

We do NOT provide manufacturing or any other services apart from selling and manufacture of Imibongo Dolls.

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