FAQs & Product Care

Care

Where are you based?

We are home-based in Cape Town ZA, Southern Suburbs.

Can I use a different delivery method to yours? Yes, to use alternative delivery of your own please get in touch via email/whatsapp. You may also pick up your order if you are in the southern suburbs or willing to come pick up, please select Local pick up to forego courier charges on your order. We will be intouch with the pickup address.

What is a flat rate? It is a set amount that is included in your order to cover shipping.

Do you ship internationally? Currently we do not, we are working towards this goal.

Do you customize? Yes, at an additional cost we customize your doll’s hair, accessories and clothing. If you send us an image of the outfit you want, we will advise the best execution. Further to that a custom order will require 2 weeks for completion and is non-exchangeable.

Are Dolls Available In Any Stores?

Yes, you can find all up to date information under SHOP- STOCKISTS

Do You Wholesale?

Yes. Please get in touch via email imibongokamakhulu@gmail.com

Where In South Africa Do You Ship?

We ship countrywide via the courier guy.

Product Care

We do not encourage frequent washing, especially of the dolls however we know little ones will make messes and our dolls can be gently hand-washed, laid flat to dry and not machine washed or tumble dried.

The little clothing pieces can be treated the same. Little white tees should not be removed for washing and if it happens- redress from the feet up instead of the head.

Our Lovie blankets can be treated the same but hung up to dry. The blanket is made of cotton and viscose and can be ironed after a wash with a lukewarm iron.

A friendly reminder to Be aware that items that have buttons/embelishments, although secured, should not be given to babies but rather be for older tots or be under supervision when the teething nibbles kick in.

Our products are all handmade and therefore there will be slight variations that make each piece both beautiful and authentically unique. Although precautions and prewash is done on wax cotton product, we encourage you to wash burp cloths and bibs separately first before use since they will be used on baby’s face. All our goods are made in a pet free, smoke free environment.

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